Local : Reliable : Established





1 Provision of services

The Provider shall from the date specified by the Customer provide the cleaning services described in the document headed “Cleaning Proposal Fanatics International Ltd” annexed to this agreement and the Provider’s quotation letter dated both as annexed to this agreement (“Proposal”) (“Cleaning Services”) in accordance with these terms and the Schedule, and with all reasonable care and skill and in accordance with all laws, generally recognised commercial practices, standards and provide adequate staff (including supervision), equipment and cleaning materials. The Provider shall have all rights, consents and permissions necessary for it to perform the Cleaning Services during the term of this agreement.


2 Duration of agreement

Unless it is previously terminated without notice as agreed below, this agreement shall commence on the date of signature of this agreement and subject to earlier termination in accordance with this agreement, continue for an initial period of 24 months and thereafter for a further period of annually (“Remainder Term”), upon the expiry of which this agreement shall automatically terminate (“Term”).

3 Selection of Provider's staff

The Provider will provide staff to work under the agreement who are aged 18 or over and are (so far as possible) known to it and in respect or whom character and employment references have been checked to ensure that they are reliable, discreet and honest. The Provider will provide the customer with a list of the names of all staff working at the Site, their duties and all changes in the staff. The Provider shall comply with all applicable labour laws relating to the recruitment, employment and engagement of staff.

4 Uniforms

The Provider will supply its staff with a uniform clearly marked with the Provider's insignia and an identification badge.

5 Security

The Provider will ensure that its staff working on the Site under the Agreement are made fully aware of and comply with the Customer's security and health and safety procedures and do not take bags other than small handbags onto the site.

6 Equipment

The Provider shall purchase new equipment for the agreement at the start of the Agreement and will maintain it regularly in line with safety guidelines and provide replacements when breakdowns occur or any equipment ceases to work effectively.

7 Storage space

The Customer shall provide adequate and secure space at the Site for the storage of the Provider's equipment and materials.

8 New Premises

If the Customer moves to another site or alters the Premises on the Site and gives the Provider full details of the new or additional Premises or the premises as altered, the Provider will provide a new or varied schedule specifying the work to be done and quotation for a revised Cleaning Charge and, if it is accepted by the Customer, the agreement will continue in force as altered.

9 Safe premises

The Customer warrants that the Premises are safe for work and comply with all Statutory Requirements for the health and safety at work of the Provider's employees. The Provider may refuse to permit its staff to work in the Premises or any part of them if the Provider reasonably considers that they may be exposed to undue risk or danger.



10 Provider's health and safety policy


The Provider acknowledges that it is under a duty to ensure so far as is reasonably practicable the health, safety and welfare at work of all its employees and other persons who are affected by its business activities. So far as affects its staff who work under the agreement, the Provider undertakes with the Customer that (without limiting its duties to them) it will:

10.1 Safeguard their health, safety and welfare at work under the agreement;

10.2 Bring to their notice the safety policies of both the Provider and the Customer;

10.3 Provide all necessary information, training and supervision in safe working practices and the need to work safely; and

10.4 Have regard for the health and safety of those not employed by the Provider, but who may be affected by the Provider's work under the agreement.

11 Customer complaints

11.1 Any complaint about the performance of the agreement must be made in writing to one of the Provider's Authorised Signatories within 5 working days of the occurrence and the Provider will take all necessary action, without cost to the Customer, to investigate and (unless it reasonably considers that the complaint was not justified) take any necessary remedial action.

12 Payment

In consideration of the provision of the Cleaning Services the Customer shall pay the monthly Charges detailed in the Proposal (pro rated as appropriate for part periods) (“Charges”). The Provider shall submit monthly invoices in arrears for the Charges and the Customer shall pay undisputed invoices no later than 14 days after receipt of the invoice.

13 VAT

All charges are exclusive of VAT which is payable in addition to such charges.

14 Increasing charges

Only the annual living wage increase (APRIL) will be passed on to the customer by the provider.

15 No set-off

The Customer shall pay all money due under the agreement without any discount, deduction, set-off or counterclaim regardless of any claim or dispute which the Customer has or alleges it has against the Provider.




16 Suspension of performance

Failure by the Customer to pay undisputed Charges within 30 days of due date or to comply with any of its other obligations under the agreement shall constitute sufficient cause for the Provider to suspend or terminate service under the agreement until the Cleaning Charges have been paid in full and the Customer's other obligations have been complied with in full.


17 Termination by notice


The Customer may without liability terminate this agreement at any time during the Initial Period by serving 3 months written notice to the Provider.


Either party may without liability terminate this agreement at any time after the Initial Period and during the Remainder Term by serving on the other party not less than 3 months’ written notice party.

18 Grounds for termination

Either party may terminate this agreement without prior notice if the other:

18.1 Makes any assignment of its business for benefit of creditors save for the purposes of solvent amalgamation;

18.2 H as a receiver, administrative receiver or similar officer appointed of all or part of its property;

18.3 Becomes bankrupt or goes into liquidation (except with the other's consent) for the purpose of amalgamation or reconstruction; or

18.4 Commits a breach of this agreement and fails to remedy it within 14days after written notice requiring it to be remedied;

The Customer may without liability immediately terminate this agreement upon written notice to the Provide in the event the Customer fails to provide the Cleaning Services in accordance with the Proposal.

19 Force majeure

Neither party shall be liable for any failure in the performance of any of its obligations under this agreement caused by factors outside its reasonable control.

20 Confidentiality

All information of a confidential nature acquired, accessed or otherwise made available to the Provider and its employees, agents, officers, consultants, contractors and other representatives (“Representatives”) during the course of this agreement and/or in the course of the provision of the Cleaning Services (“Confidential Information”) shall be kept secret and shall not be used or disclosed to any third party (save disclosures required by a legal or regulatory authority or by a court of competent jurisdiction). The Provider shall ensure that The Provider shall ensure that the Representatives are aware of the confidential nature of the Confidential Information and are bound by equivalent confidentiality obligations to those contained in this Agreement. The provider shall at all times remain liable for the Representatives’ compliance with this clause. The Provider shall indemnify and hold the Customer harmless from all claims and all direct, indirect or consequential liabilities for any breach of this clause 21. This clause shall survive termination of this agreement.


21 Not to solicit employees

While the agreement remains in force and for one year after its end (however caused) the Customer shall directly or indirectly solicit either on their own account or on behalf of any other person the whole or part time services for any purpose of any of the Provider's employees who work in any capacity under the agreement at the Site.

22 Variation

Except as expressly provided for in this agreement, no variation or amendment of this agreement or oral promise or commitment related to it shall be valid unless committed to writing and signed by or on behalf of all parties by the Authorised Signatories.

23 No assignment etc

The Customer may not without the prior written consent of the Provider assign or dispose of the agreement, part with any interest in it, or grant any lease or license or delegate any of the rights conferred by it. The Provider will not engage ‘self-employed' staff to work under the agreement but will provide employees engaged by it under service contracts.


24 Third parties


No person other than the Provider and the Customer shall acquire any enforceable rights under or in connection with this agreement.

25 Notices

Any notice required or allowed under this agreement shall be deemed properly given if mailed postage paid by recorded delivery to the Customer at the invoice address on the first page of this agreement.

26 Jurisdiction

This agreement shall be governed by English law and the parties consent to the exclusive jurisdiction of the English courts in all matters regarding it.

27 Public Holidays

Not applicable


28. Data Protection


Provider shall at all times comply with the Data Protection Act 1998 (“DPA”). Where the Provider processes personal data on behalf of the Customer it shall only process such data in accordance with the Customer’s instructions and shall ensure it has in place appropriate technical and organisational measures to protect the security of the information in line with the DPA, and the provider shall not transfer such personal data outside the European Economic Area without the Customer’s prior written consent.





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